Shipping policy

Shipping Policy

Last Updated: 6 August 2026

At My Tippy Toes, we understand how exciting it is to receive your little one's essentials. We work hard to ensure your order is processed quickly and delivered safely.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions, or holidays, processing times may be slightly longer.

Delivery Areas

We currently deliver throughout South Africa.

Unfortunately, we do not currently offer international shipping.

Delivery Timeframes

Estimated delivery times are:

Location Estimated Delivery
Major Cities 2–5 Business Days
Regional Areas 3–7 Business Days
Remote Areas 5–10 Business Days

Delivery estimates are provided as a guide and may vary depending on your location and courier operations.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size of your order.

Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

You can use the tracking number to monitor your parcel's progress.

Delivery Partners

We work with trusted courier partners to ensure your parcel arrives safely and on time.

Our courier partners may include:

  • The Courier Guy
  • Aramex
  • Fastway
  • PUDO (where applicable)

The courier used may vary depending on your location and the size of your order.

Delivery Requirements

Please ensure:

  • Your delivery address is accurate and complete.
  • Someone is available to receive the parcel during business hours.
  • A valid contact number is provided.

Incorrect or incomplete delivery information may result in delays or additional delivery charges.

Missed Deliveries

If no one is available to receive your parcel, the courier may:

  • Attempt a second delivery;
  • Contact you to arrange another delivery; or
  • Return the parcel to the courier depot.

Any additional delivery charges resulting from missed deliveries may be the responsibility of the customer.

Delays

While we strive to deliver within the estimated timeframes, delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Public holidays
  • High courier volumes
  • Industrial action
  • Road closures
  • Natural disasters
  • Incorrect delivery information

We appreciate your patience should unexpected delays occur.

Damaged Parcels

If your parcel arrives damaged:

  1. Take clear photographs of the packaging and product.
  2. Notify us within 48 hours of delivery.
  3. Include your order number and photographs.

We will investigate the matter and arrange a suitable resolution.

Lost Parcels

If your parcel has not arrived within the expected delivery period, please contact us.

We will work with the courier to investigate.

If a parcel is confirmed as lost during transit, we will arrange either:

  • A replacement; or
  • A full refund.

Incorrect Delivery Address

Customers are responsible for ensuring that the delivery address provided at checkout is accurate.

If an incorrect address is supplied:

  • We cannot guarantee successful delivery.
  • Additional courier charges may apply to redirect or resend the parcel.

Order Changes

If you need to change your delivery details after placing an order, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to make changes.

Click & Collect

We currently do not offer a Click & Collect service.

Contact Us

If you have any questions about shipping or your order, please contact us:

My Tippy Toes

📧 Email: my-tippytoes@outlook.com