Refund policy

Return & Refund Policy

Effective Date: 6 August 2026

At My Tippy Toes, we want you to shop with confidence. We carefully select quality baby products and strive to ensure you're delighted with every purchase. If you're not completely satisfied, we're here to help.

Returns

You may return eligible items within 7 days of receiving your order.

To qualify for a return, products must:

  • Be unused and in their original condition.
  • Be returned in the original packaging with all labels and accessories.
  • Include proof of purchase or your order number.

Once your return has been received and inspected, we will notify you of the outcome.

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns on:

  • Opened feeding products
  • Breast pumps and breastfeeding accessories once opened
  • Baby bottles, teats and pacifiers once opened
  • Personal care and hygiene products
  • Bath products that have been opened
  • Health products
  • Gift cards
  • Clearance or sale items (unless defective)

Faulty or Damaged Products

If your item arrives damaged, defective or incorrect, please notify us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Once assessed, we will arrange one of the following:

  • A replacement
  • A repair (where applicable)
  • A full refund

at no additional cost to you.

Change of Mind

If you've simply changed your mind, you may return eligible products within 7 days.

Please note:

  • Return courier costs are the responsibility of the customer.
  • Original shipping charges are non-refundable.
  • Products must be unused and in resalable condition.

Refunds

Approved refunds will be processed to your original payment method.

Please allow 5–10 business days for the funds to reflect, depending on your bank or payment provider.

Exchanges

We currently offer exchanges for:

  • Incorrect size (where applicable)
  • Incorrect product received
  • Manufacturing defects

If you would like a different item, we recommend returning your original purchase and placing a new order.

Non-Delivery

If your parcel has not arrived within the estimated delivery timeframe, please contact us and we'll investigate with the courier.

Should a parcel be confirmed as lost in transit, we will send a replacement or issue a full refund.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was supplied.
  • The item is faulty.
  • The product arrived damaged.

We recommend using a tracked courier service when returning products.

Consumer Protection

Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA) No. 68 of 2008.

Where the CPA provides greater protection than this policy, the CPA will apply.

Contact Us

For all return or refund enquiries, please contact us:

My Tippy Toes

📧 Email: my-tippytoes@outlook.com

🌐 Website: www.mytippytoes.co.za

Please include your order number in all correspondence.